Privacy Policy

MLUX Auto Body

Effective Date: 01/01/2025

MLUX Auto Body (“MLUX,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, including information used for SMS communications.

1. Information We Collect

We may collect the following information when you interact with our business:

  • Name

  • Phone number

  • Email address

  • Vehicle information (year, make, model)

  • Insurance and claim details (when provided by you)

  • Communication preferences

Information is collected when you:

  • Submit a form on our website

  • Call or text our business

  • Visit our shop in person

  • Opt in to receive SMS messages

2. How We Use Your Information

We use your information solely to:

  • Provide auto body repair services

  • Communicate about appointments, estimates, repair status, and pickups

  • Respond to customer inquiries

  • Send service-related SMS messages you have explicitly opted into

We do not use your information for unrelated purposes.

3. SMS Messaging & Consent

If you opt in to receive SMS messages from MLUX Auto Body:

  • Messages may include appointment confirmations, repair updates, insurance-related communication, and customer service messages.

  • Message frequency varies.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP.

  • You may request help by replying HELP.

SMS consent is explicit, optional, and not a condition of purchase.

4. No Sharing of Personal Information

We do not sell, rent, share, or transfer your personal information, including phone numbers and SMS consent, to third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure.

6. Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations, and maintain proper business records.

7. Your Rights & Choices

You have the right to:

  • Opt out of SMS communications at any time

  • Request access to or correction of your personal information

  • Request deletion of your information where legally permitted

To make a request, contact us using the information below.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Information

MLUX Auto Body
1919 S La Cienega Blvd
Los Angeles, CA 90034