Terms & Conditions

MLUX Auto Body

Effective Date: 01/01/2025

These Terms & Conditions (“Terms”) govern your use of MLUX Auto Body’s services, website, and SMS communications. By engaging with our business or opting in to receive messages, you agree to these Terms.

1. Services

MLUX Auto Body provides auto body repair, collision repair, estimates, insurance coordination, and related customer support services. All services are subject to availability, inspection, and approval.

2. SMS Messaging Terms

By opting in to receive SMS messages from MLUX Auto Body, you agree to the following:

  • You will receive text messages related to appointments, estimates, repair status updates, insurance communication, pickup coordination, and customer service.

  • Message frequency varies based on your interaction and service status.

  • Message and data rates may apply depending on your mobile carrier.

  • SMS consent is not a condition of purchase.

3. Opt-In & Consent

  • SMS consent is obtained explicitly through a separate, voluntary opt-in process.

  • Consent to receive SMS messages is not shared with third parties.

  • Opting in to SMS is separate from consent to receive phone calls or emails.

4. Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message.
You may request assistance by replying HELP.

Once you opt out, you will no longer receive SMS messages except for a confirmation of your opt-out if required.

5. No Third-Party Messaging or Data Sharing

MLUX Auto Body does not sell, rent, share, or distribute your phone number or SMS consent to third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

6. Accuracy of Information

You agree to provide accurate and current contact information. MLUX Auto Body is not responsible for failed or delayed communications due to incorrect contact details.

7. Limitation of Liability

MLUX Auto Body is not liable for:

  • Delays or failures in message delivery caused by mobile carriers or third-party platforms

  • Any charges incurred from your mobile carrier

  • Interruptions to SMS service beyond our control

8. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.

9. Contact Information

If you have questions about these Terms or our communications, contact us at:

MLUX Auto Body
1919 S La Cienega Blvd
Los Angeles, CA 90034